Try to Supply the Best Tools to You!
We want you to be satisfied with your purchase! BESTOOL products are guaranteed to be free of all manufacturing defects. In the event that you receive a product that fails to meet your expectations, please contact us at email address: sales@chinabestools.comor fax: +86–532–8896 8162within our warranty period, after we confirm, we will arrange for return or replacement (see the “Returns & Repairs” section below for details). Some restrictions may apply. All transactions between BESTOOL and our customers are covered by these Conditions & Terms unless previously agreed upon in writing by both parties.
Order Today - Mostly we can ship out in 30days !
As soon as you place order, we normally confirm you same day. Most of items can ship out in 30days, some items need a little bit longer time to prepare, we will explain these to you if this situation happens.
Pricing
All prices are subject to change with notice. Pricing, photographic and typographical errors are subject to correction. All prices are F.O.B. shipping point or C.I.F base port in your country depending on both parties’ negotiation.
Payment
BESTOOL accepts L/C at sight or T/T, anyway we hope customers adopt T/T mainly because it will save money for both parties, Your first order with BESTOOL must be prepaid with T/T, after first time, we accept the payment as we ship out goods, then fax the copy of documents to you, you pay the payment of shipment, we will express the original documents to you after we get the money. Any other info please contact us for detail.
Shipping
Shipping charges for all orders are calculated based on the shipping method of the order, the weight or volume of the items on the order, and the Country your want to ship-to address. At the terms of C.I.F., our primary method of shipment for orders is Sea transportation. However, some items can ship via AIR or Express Parcel due to speical requirement, but the freight will be charge to you in invoice. Anyway, sometimes, because of our reasons, we can provide the services to our customers, such as Air freight, or Express parcel, depending on the situation. All wooden packages can be fumigated at our side and we will provide the offical certification if your Customers need.
Returns & Repairs
Any BESTOOL item may be returned provided that the item is (A) found to be defective in either material or workmanship (subject to QA inspection), or (B) not exact same with your order. Before returning any item contact BESTOOL fax +86-532-8896 8162or sales@chinabestools.comto obtain a Return & Credit authorization number (RC#). We will not be able to process your return and properly credit your account without a Return & Credit Authorization number. Please have your invoice or packing slip number and BESTOOL item model number available when you contact us . If the return is a result of a manufacturer’s defect or an error by BESTOOL, we will gladly make arrangements for return at our expense. Returns that are not the result of a manufacturer’s defect or error by BESTOOL must be returned at the customer’s expense and will be subject to a handling and/or restocking charge. Include with your return a copy of your invoice or packing slip, along with the Return & Credit Authorization number given to you by BESTOOL. All merchandise must be returned in its original packaging.
Responsibility: BESTOOL shall not be responsible for any loss of business, downtime, goodwill, late delivery, or any other commitment incurred by the customer that may be related to the purchase, use, repair, or return of any BESTOOL product without prior written authorization. As sellers, we make no warranties, express or implied, of performance, merchantability, workmanship, quality, durability, suitability, or non-infringement including those instances where changes, alterations, or modifications are made in materials at the request or instruction of the purchaser. Our obligation is limited only to the repair or replacement of defective parts and/or merchandise or, at our sole option, to refund the purchase price. This warranty is exclusive and in lieu of any and all other warranties, whether written or oral, expressed or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. In no event shall BESTOOL be liable for any incidental, special, or consequential damages of any nature. A full refund will be given, subject to QA inspection, for any defective item returned to us and received by us within certain period in its’original packaging. If an BESTOOL product is found to be defective, the value of that product is our only liability.
Lost and Damaged Shipments
If BESTOOL selected the shipping company: Please inspect all merchandise while the delivery agent is still present, making note of number of boxes or skids delivered as well as any visible damage or discrepancies. If you observe damage beyond use or repair, please refuse the delivery. If the damage is not noted at the time of the delivery but noticed later, please contact us to report the problem and we will give you our idea about how to handle it. Please keep all damaged containers and merchandise for inspection by the carrier's agent until advised to do otherwise by BESTOOL or the carrier. BESTOOL will file all necessary claims with the carrier.
If You selected the carrier ("Freight Collect"): Please inspect all merchandise as described above. All damage and lost/missing packages must be noted on the delivery receipt. You are responsible for reporting all damages and lost/missing items to your carrier within certain period. Please keep all damaged containers and merchandise for inspection by the carrier’s agent...failure to do so may prevent you from successfully filing a claim with the carrier to recover the cost of the merchandise and freight!
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